Returns & Refunds

Returns, Cancellations & Warranty

Dirty Janes is operated by DJs NO.7 (Pty) Ltd.

This policy explains your rights under South African law. Nothing in it limits or waives any right you have under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Cancel within 7 days of receiving your order (cooling-off)

You may cancel your order without giving a reason and without penalty within 7 days after you receive the goods (ECTA s44(1)).

  • Tell us using the details on our Contact page and return the goods to: 17 Ilex Way, Edleen, Kempton Park, 1619, Gauteng, South Africa.
  • The only cost you may be charged is the direct cost of returning the goods (ECTA s44(2)).
  • If you have already paid, we refund you in full within 30 days of your cancellation (ECTA s44(3)).
  • This right does not apply in the limited cases listed in ECTA s42(2). For example, it does not apply to goods made to your specifications or clearly personalised, goods that by their nature cannot be returned, or goods likely to deteriorate or expire rapidly. If we believe an exclusion applies to a particular product, we will say so on that product's page before you buy.

2. Cancelling before dispatch

If you cancel before your order has been dispatched, we refund the full amount you paid, including any delivery fee.

3. Unavailable items

If we cannot supply an item because it is unavailable, we will tell you immediately and refund what you paid for it within 30 days of telling you (ECTA s46(3)).

4. Defective goods: 6-month warranty

Every product must be reasonably suitable for its usual purpose, of good quality, in good working order, free of defects, and useable and durable for a reasonable time (CPA s55(2)). This applies to all products, including coils, pods and other parts.

  • If a product does not meet these standards, you may return it within 6 months after delivery, without penalty and at our risk and expense. You choose whether we repair it, replace it, or refund the price you paid (CPA s56(2)).
  • If we repair it and the same defect is not fixed, or a further defect appears, within 3 months of the repair, we will replace it or refund you (CPA s56(3)).
  • These rights don't cover goods that were altered contrary to the instructions after they left our control (CPA s56(1)), or goods sold in a specific condition that we told you about expressly and that you agreed to accept (CPA s55(6)).
  • Any manufacturer's or brand warranty is in addition to these rights and does not replace them (CPA s56(4)).

5. Wrong, mixed or not-as-described goods

If we deliver goods that are not the type or quality you ordered, or a mix of the wrong items, you may reject them. We will take them back at our risk and expense within 10 business days after delivery and refund you (CPA s19(8), s20(2)(b)–(c), s20(4)(b)). You may also have rights under the warranty in section 4. (You also have a right to examine goods on delivery under CPA s19(5).)

6. Refunds

Refunds are paid to your original payment method wherever possible (currently card payments via iKhokha at checkout), within the time the law requires (see the sections above).

7. Contact

See our Contact page for how to request a cancellation, return or repair, and for the seller's legal details.

Dirty Janes is the trading name of DJs NO.7 (Pty) Ltd (registration number 2026/484050/07).

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