Shipping & Delivery
Dirty Janes is operated by DJs NO.7 (Pty) Ltd.
Delivery area
We currently deliver within Gauteng only. We operate online only (no walk-ins). If an order is placed for delivery outside Gauteng, we will contact you and cancel and refund the order in full.
Delivery fee
| Fee | |
|---|---|
| Standard delivery within Gauteng | R100 |
| Orders of R1,000 or more | Free |
The delivery fee for your order is shown at checkout before you pay.
Minimum order
The minimum order is R250 worth of products, excluding the delivery fee.
How we deliver
- After you place your order, we book a third-party courier of our choice and arrange delivery to your street address, or to a courier locker or collection point where that suits the order.
- You do not need to choose a locker or courier at checkout.
- Once the shipment is booked, we will send you the tracking details.
- Please check your parcel when you receive or collect it and let us know as soon as possible if anything is damaged, missing or wrong.
Order processing and delivery times
- Order processing / dispatch: we aim to process and dispatch your order within a maximum of 2 days after we receive it (and after payment is confirmed).
- Delivery: once dispatched, delivery typically takes a maximum of 4 days.
- Order to delivery: from order to delivery is typically 2 to 7 days.
- If we cannot deliver within these stated times, we will tell you. You may then cancel the order and receive a full refund (ECTA s46).
Availability and dispatch
- Our products are fulfilled through our suppliers. We confirm that the supplier has your item before we dispatch it. We do not take backorders.
- If an item turns out to be unavailable, we will let you know straight away and refund you for it within 30 days, and sooner where we can. You may also choose to cancel the whole order. We will not substitute a different product without your agreement.
Damaged, missing or wrong items
Please check your parcel when you receive or collect it and let us know as soon as possible if anything is damaged, missing or wrong. Our Returns, Cancellations & Warranty policy explains your rights. Nothing in this policy limits your rights under the Consumer Protection Act or the ECT Act.
Age-restricted products
Our products are intended for adults aged 18 and over. By ordering, you confirm that you are 18 or older. We may ask for proof of age (such as an ID document) before dispatch or on delivery. If your age cannot be confirmed, we may cancel the order and refund you in full.
What we sell
We sell legal smoking, hookah, vape and accessory hardware, including nicotine vapes for adults only. We do not sell tobacco, cannabis flower or edibles.
About the seller
See our Contact page for the full ECTA s43 seller information (legal name, registration number, physical address, phone and email).
Dirty Janes is the trading name of DJs NO.7 (Pty) Ltd (registration number 2026/484050/07).